Estimiated Shipping Transit Times: Standard Shipping: 3-7 Business Days UPS Ground: 1-5 Business Days Express UPS 2nd Day: 2-Business Days International Express: UPS 3-5 Business Days If you plan to use your own shipping company, please provide us with all relevant shipping information including:
Preferred freight company
Their Address
Their phone number
Contact person’s name & email address
Their requirements for shipping
Domestic Shipments: We strive to ship all orders received within 48 hours from the time of receipt. § Back orders are shipped per your instructions. § All orders are shipped F.O.B. __________, CA. § Orders are shipped via your chosen shipping method. § The customer is responsible for all freight charges, insurance, handling charges and C.O.D. fees.
International Shipping: Customs and Brokerage Fees: Customs departments of other countries may charge extra fees or tariffs for international shipments. Such fees vary, and you should contact your country’s customs department to confirm what additional fees you will need to pay to claim your shipment. Because these fees vary, we will not be able to calculate or include these fees in your total. The receiver will be responsible for any of these fees and charges. Return Policy We accept returns on defective merchandise within 90 days of invoice date for domestic USA orders, and within 6 months of invoice date for international orders. All returned merchandise must be accompanied by an approved Return Merchandise Authorization (RMA) number. Please contact your Pipedream Sales Representative or Customer Service to request the RMA. Unauthorized returns may be returned to customer at customer’s expense, or subject to a 15% restocking fee and freight to be paid by customer.